Biden’s Non-Apology
Earlier this year, Joe Biden reached out to Anita Hill, the young law professor who famously testified that then-Supreme Court...
Trader Joe’s Calm Rebuttal
In July, Trader Joe’s found itself in a position familiar to corporate America in recent months – a viral social...
How to Tell Customers Bad News
When managing a crisis, communication skills are often contradicted by the human instinct to put the best light on bad...